NEED HELP?

FOR ONLINE/PRESS INQUIRIES, PLEASE CONTACT:

SALES@LECHERYNEWYORK.COM

FOR SUPPORT, PLEASE CONTACT:

CUSTOMERSUPPORT@LECHERYNEWYORK.COM

FOR WHOLESALE INQUIRIES, PLEASE CONTACT:

PARTNERSHIPS@LECHERYNEWYORK.COM

FREQUENTLY ASKED QUESTIONS

All orders may be placed on our website at any time on www.lecherynewyork.com.

We know the struggle when it comes to
choosing the right size for hosiery, but we hope our size guide would
help you with any doubts you are having.

If you are still unsure about the
size, we recommend sizing up as our hosiery uses stretchy yarns that can
mold to the shape of your body. 

Please note that:

Tights sizes are: S/M and L/XL. 

Our L/XL come with a comfort band to better accommodate and give more flexibility and comfort to our plus-size ladies/men.

Thigh highs, stockings, and strip panties size are ONLY: S/M & L/XL

Socks are one size: One Size.

Our products are designed meticulously in New York and passionately made by our atelier in Italy. 

Our company is continuously looking for new ways to be more eco-friendly and sustainable. All products made by our manufacturer in Italy mainly use solar energy which is a renewable free source energy. In terms of water usage, we consume the most minimal possible by recycling in a circular circuit.

The company that colors our products and main supplier of yarns have OEKO Tex certifications.

To learn more about OEKO-TEX visit https://www.oeko-tex.com

Yes, our packaging is recyclable. In fact, you can see this on the signs on our packaging once you purchase from us!

Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, and JCB.

Debit cards currently accepted include Visa and Mastercard.

Sales tax varies from city to city and state to state depending on where you live. 

You can track your order by visiting www.usps.com. Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery). Please allow 24-48 hours for your tracking information to be updated on www.usps.com site from the time you receive your tracking information email from our team.

Note for our International Customers:

Some countries do not have tracking numbers when it comes to Priority Mail International such as the U.K.

If you would like to have guaranteed tracking number, you must opt for the more expensive and expedited option which is Priority Mail Express International (3-5 Business days).

Orders typically ship within 1-2 business days depending on availability and credit verification, excluding weekends and holidays. LECHERY is not responsible for delays due to global/local disruptions.

Most orders ship within 2-4 business days from the date of purchase. In some cases, this processing time may be extended due to items that are out of stock. Please be aware that orders shipped to an address other than the verified billing address may require an extra processing time for security checks. At this time, we only ship within the United States and select international locations via the United States Postal Service.

Since we only sell hosiery for now, we have a flat rate when it comes to shipping domestic.

Domestic shipping:

$7.50

Free shipping for orders more than $100.

For international shipping:

This is calculated at checkout.

At this moment, we do not accept returns due to hosiery being considered an "intimate item" and for hygienic reasons. All sales are final. Please be sure to choose the correct size and style before finalizing your order.

We hope this never happens and we apologize if you did receive a damaged item. In the event that you do, please contact us at sales@lecherynewyork.com within 48 hours of delivery so we may help you resolve this!

If we have sent you the wrong size based on the stickers on each packaging and haven’t been worn, please contact us at customersupport@lecherynewyork.com.

Thank you for taking the first step to a more sustainable environment. We appreciate it very much. You can support the LECHERY Sustainability initiative by repurposing your hosiery! Repurposing your hosiery is an effective start to protecting our planet as it reduces the amount of waste that ends up in landfills. Read this article we wrote with regards to 5 ways you can repurpose hosiery: https://lecherylady.com/blogs/hosiery/read-this-before-you-think-of-throwing-your-hosiery-away?_pos=1&_sid=73932e13e&_ss=r

Please contact customersupport@lecherynewyork.com for any interview related questions.